George Bardissi and Jason Cohen talk about how hard it is in 2024 to have a live conversation with a support tech, and how many companies now have you talk to a bot instead of a person. They get into whether or not this affects the customer experience, and what the future of tech support is going to look like.
Mission Control’s primary function is to increase the capacity of IT providers in servicing their clients. We become either the dedicated, overflow, or after-hours Helpdesk and NOC roles as an extension of the IT provider so that it is seamless to their client, the end-users.
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